1. Service provider
SparesHaven is operated by Patrick Hackman, an independent sole trader based in Ireland, trading as SparesHaven.
Business correspondence address: [BUSINESS ADDRESS TO BE CONFIRMED]
Email: hello@spareshaven.com
2. Acceptance of terms
By registering for or using SparesHaven, you agree to these Terms of Service.
If you use SparesHaven on behalf of an organisation, you confirm that you are authorised to act on its behalf and agree to these terms.
If you do not agree to these terms, you must not use the service.
3. Description of the service
SparesHaven provides cloud-based tools for managing spare parts inventory, stock movements, suppliers, purchase orders, reporting, and related operational records.
We may improve, modify, or introduce features over time. Material changes affecting paid customers will be communicated where appropriate.
4. Accounts and responsibilities
You are responsible for maintaining accurate account information and protecting access to your account.
Workspace owners are responsible for managing their organisation's users, roles, and permissions.
You must notify us promptly if you suspect unauthorised access to your account.
5. Free trial
SparesHaven offers eligible new workspaces a 14-day free trial.
During the trial, authorised users may access the service without paying a subscription fee.
If you establish a paid subscription during the trial, your original trial expiry date is preserved. Billing is scheduled to begin when the trial ends.
If you do not establish a paid subscription, your workspace's application access will be restricted when the trial expires.
Starting a subscription after the trial has expired results in paid billing beginning immediately.
6. Subscription plans and payments
SparesHaven offers monthly and annual subscription options. The applicable price, billing interval, and payment terms are displayed during checkout.
Subscription payments are processed through Stripe. By subscribing, you authorise recurring charges according to the plan and billing interval you select, until your subscription is cancelled.
Applicable taxes, where required, will be determined and disclosed in accordance with relevant tax rules and checkout arrangements.
We may change subscription pricing in the future. Where legally required, existing subscribers will receive advance notice of changes affecting them.
7. Subscription cancellation
Workspace owners can access Stripe's Customer Portal through SparesHaven's Billing Settings to manage their subscriptions.
Under our current cancellation configuration, cancelling a paid subscription schedules cancellation for the end of the current billing period.
Subject to successful payment and continued compliance with these terms, access normally continues until that period ends.
Cancelling prevents future subscription renewals after the scheduled cancellation date. Cancellation does not automatically entitle you to a refund for an already-paid period.
Nothing in these terms excludes any refund, withdrawal, or other statutory rights that may apply under Irish or EU law.
8. Failed payments and access restrictions
If a subscription payment fails and the subscription enters a past-due state, SparesHaven currently provides a 72-hour grace period measured from the recorded first failed payment.
During this grace period, the workspace may continue using the application.
If the payment issue remains unresolved after the grace period, application access is restricted until the subscription entitlement is restored.
Billing Settings remain accessible so the workspace owner can manage payment arrangements.
9. Customer data and ownership
You retain your rights in the inventory records, documents, supplier information, and other content you submit to SparesHaven.
You grant us the permissions necessary to host, process, display, and maintain that information for the purpose of providing the service.
You are responsible for the accuracy, legality, and appropriateness of the information entered into your workspace.
You must ensure that you have a lawful basis for entering personal information relating to employees, suppliers, or other individuals.
10. Acceptable use
You must not:
- Use the service for unlawful or fraudulent purposes.
- Attempt to access another organisation's data without authorisation.
- Interfere with the security, availability, or operation of the platform.
- Upload malicious software or harmful content.
- Attempt to bypass subscription controls or account permissions.
- Misuse the service in a way that materially affects other customers.
11. Service availability
We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability.
Maintenance, security incidents, third-party outages, and other circumstances may temporarily affect access.
We may take reasonable measures to protect the service and its users, including temporary restrictions where necessary to address security risks.
12. Data protection
We process personal data in accordance with our Privacy Policy.
Where SparesHaven processes personal data on behalf of a business customer, additional data processing terms may be required under applicable data protection law.
13. Intellectual property
The SparesHaven software, website, branding, and associated materials are protected by applicable intellectual property laws.
Subject to these terms and an active entitlement, we grant authorised users a limited, non-exclusive right to access and use the service for their legitimate business operations.
This does not transfer ownership of the SparesHaven software or branding.
14. Liability
SparesHaven is intended to assist with inventory administration and operational recordkeeping. Customers remain responsible for verifying critical stock information and making their own procurement and maintenance decisions.
To the extent permitted by applicable law, we are not responsible for losses arising solely from inaccurate information supplied by customers or from circumstances outside our reasonable control.
Nothing in these terms limits or excludes liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer protection law.
15. Suspension and termination
We may suspend or restrict access where necessary to address serious breaches of these terms, security threats, unlawful activity, or unpaid subscriptions.
Where reasonably possible and appropriate, we will provide notice and an opportunity to resolve the issue.
Account closure and data deletion are subject to applicable legal obligations, data protection requirements, and any separately agreed data processing terms.
16. Changes to these terms
We may update these Terms of Service to reflect changes in the platform, business operations, or applicable law.
Where changes materially affect existing customers, we will provide appropriate notice before they take effect.
17. Governing law
These terms are governed by the laws of Ireland, subject to any mandatory legal protections that apply to customers.
Disputes will be handled in accordance with applicable Irish law and jurisdiction rules, without limiting rights that cannot lawfully be excluded.
18. Contact
For questions about these terms, subscriptions, or the service, contact:
Patrick Hackman, trading as SparesHaven
Email: hello@spareshaven.com
Business correspondence address: [BUSINESS ADDRESS TO BE CONFIRMED]